Project Snapshot

IndustryGlobal Public Health & Institutional Governance
GeographyGlobal Workforce Deployment
AudienceEmployees Across Headquarters and Regional Offices
Delivery FormatArticulate Storyline (SCORM-Compatible)
Modules
Delivered1 Comprehensive Gamified Compliance Module
Total Estimated Seat Time45–60 Minutes
Languages:English (Primary) | French (Post-Approval Translation)
Engagement Model:Subcontracted Delivery
via Strategic Partner
Responsiveness:Mandatory for All Employees

Impact at a Glance

5 staged behavioural scenarios

Gamified pathway progression with accountability badges

Embedded reporting and helpline visibility

Custom stylised character illustration treatment

Integrated “Ask the Expert” intervention layer

Contextual policy excerpt integration per scenario 

Certificate of Completion issued upon
successful progression

Voiceover-integrated immersive storytelling

Multilingual rollout (English → French)

Global SCORM-based LMS deployment

Key Challenges & Constraints

1. Behavioural
Sensitivity

The subject matter required careful emotional balance across diverse cultural contexts.


2. Storyboard
Elevation

The initial storyboard required expansion into structured interaction logic and decision-based progression.


3. High Production
Visual Effort

Stylised character illustration and contextual scene composition were production-intensive.


4. Institutional
Policy Integrity

Policy accuracy had to be preserved without overwhelming learners with full-length documentation.


5. Global Compliance Governance

The module required consistent rollout across headquarters and regional offices.


Our Strategic Approach

Instructional Governance

1.

Storyboard Refinement

12.

Composed realistic environments (office settings, external meetings, digital exchanges)

2.

Clarified behavioural
outcomes with partner

13.

Integrated professional voiceover narration 

3.

Strengthened scenario
tension and realism

14.

Implemented star-based scoring and badge logic

4.

Structured five milestone
behavioural stages

15.

Policy Integration Strategy

5.

Gamification Architecture

16.

Extracted and cropped
relevant policy excerpts per Knowledge Check 

6.

Designed visible
progression pathway

17.

Embedded contextual policy references within scenarios

7.

Defined scoring logic (correct vs incorrect responses)

18.

Made full policy and
reporting channels accessible
via Resources tab

8.

Mapped accountability badges
to behavioural choices

19.

Localization & Deployment

9.

Experience & Visual Design Execution

20.

English approval followed by French translation

10.

Built in Articulate Storyline
(SCORM-compatible)

21.

Packaged for global LMS distribution

11.

Developed stylised, sketch-inspired characters aligned to storyboard personas

Stylised Character-Driven Storytelling

Characters were transformed into sketch-based stylised visuals to ensure: 

Each scene was composed to reflect realistic workplace contexts

Completion
Certification

Upon successful completion of all five stages, learners received a “PRS Champion” Certificate of Completion. 

The certificate: 

  • Reflected badges earned 
  • Reinforced behavioural accountability 
  • Supported institutional compliance documentation 
  • Enabled printable tracking for audit purposes 

Expert Intervention Layer

An “Ask the Expert” feature was integrated within critical moments. 

A stylised expert character — visually aligned with the module aesthetic — provided: 

  • Policy-backed clarification 
  • Bystander responsibility guidance 
  • Reinforcement of reporting obligations 

This reduced ambiguity while preserving immersion. 

Estimated Learning Metrics

(Based on Comparable Global Health Digital Deployments)

32–45% INCREASE IN ACCURACY

Increase in correct scenario-based responses driving behavioural decision accuracy improvement

85–95% COMPLETION
RATE

Completion rate benchmarks in gamified mandatory compliance programmes

28–38% STRONGER RETENTION

Stronger behavioural recall compared to static policy review, reflecting retention improvement

30–40% INCREASE IN CONFIDENCE

Increase in self-reported readiness to respond appropriately, strengthening confidence in policy application

Impact Beyond Training

Interactive scenarios encouraged reflective behavioural learning.

Clear visibility of reporting channels reduced hesitation in escalation.

Certificate issuance supported audit-readiness and compliance tracking.

Multilingual rollout strengthened policy alignment across regions.

Key Takeaways

Behaviour Must Be Practised, Not Acknowledged
Scenario-driven decision points moved learners beyond policy awareness into behavioural accountability.

Gamification Can Strengthen Compliance Discipline
Structured scoring and badge progression reinforced seriousness without trivialising misconduct prevention.

Contextual Policy Integration Reduces Overload
Embedding relevant excerpts within scenarios preserved accuracy while improving clarity and focus.

Expert Guidance Builds Decision Confidence
The integrated “Ask the Expert” layer reduced ambiguity and reinforced institutional standards.

Cultural Neutrality Enhances Global Deployment
Stylised character design ensured emotional relatability without cultural bias.

Certification Supports Governance Oversight
Structured completion tracking strengthened audit readiness and institutional compliance documentation.

Q1. Was this delivered directly to the institution?

The project was executed through a strategic partner who provided the foundational storyboard. Qquench led digital design, gamification architecture, visual treatment, and development execution.

Q2. Was this training mandatory? 

Yes. The module was deployed as mandatory training across global offices.

Q3. Did the module include policy guidance? 

Yes. Contextual policy excerpts were embedded per scenario, with full policy access available via the Resources tab.

Q4. Were official reporting channels included? 

Yes. Investigation contacts and reporting mechanisms were highlighted within scenarios and resources.

Q5. Was certification provided?

Yes. Learners received a PRS Champion Certificate of Completion upon successful progression.

Q6. Was the module multilingual? 

Yes. The programme was translated into French following English approval.

Q7. Was it LMS-compatible?

Yes. The module was packaged as SCORM for global LMS integration.