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Tag: Retail-Customer-Experience-Training

AI-Driven Personalisation and the Sales Floor Training Gap in Retail and FMCG

84% of retail activity still happens in physical stores. 32% of shoppers want personal service from staff. AI personalisation tools…

Read More…: AI-Driven Personalisation and the Sales Floor Training Gap in Retail and FMCG
Enterprise Training in Retail and FMCG — Customer Experience, Compliance and Product Knowledge Are Different Problems

Retail has the highest employee turnover of any major sector. FMCG enterprises must simultaneously comply with food safety, labelling, data…

Read More…: Enterprise Training in Retail and FMCG — Customer Experience, Compliance and Product Knowledge Are Different Problems

TESTIMONIALS

Qquench Media partnered with us to create Instagram story videos and EDMs, significantly enhancing our social media presence.

Their innovative approach and meticulous attention to detail were evident in every phase of the project. The visual impact and effectiveness of their designs have been instrumental in boosting our marketing efforts.

CA

Clinton

VP Global Branding

Karma Group

Dear Team, it worked beautifully for me!!! I cannot believe what you did in such little time. WOW!

Thank you so much… Also I just sent a voicenote on WhatsApp…

I opened with your prototype – showstopper!!! Thank you so much to your team to working so fast and amazingly for this.

Thanks!

RZ

Ronda, PhD

Datocracy

Our collaboration with Quench Media involved designing e-learning modules using Storyline and Rise for our employees and engineers.

Throughout the project, Quench Media exhibited outstanding technical expertise and a keen understanding of our requirements. The high-quality, engaging training materials they delivered have significantly enhanced our educational programs. Their dedication to tailoring solutions to meet our specific needs was particularly impressive.

GS

Guru

Learning Experience Designer

Tetra Pak

Qquench Media partnered with us to craft seamless UI UX designs for our desktop and mobile applications, elevating user experience and functionality across platforms.

Their innovative approach and meticulous attention to detail were evident in every phase of the project — from wireframing to prototyping and final design execution. The intuitive interfaces and engaging user journeys they created have played a crucial role in enhancing our digital presence and customer satisfaction.

NK

Navneet

Founder

Medecro.ai

We had started working on this project in the month of Feb and it has taken around 3.5 months to close this project which entailed multiple reviews and feedback from our side. Thanks for being patient and incorporating changes without any resistance.

I also was aware that during this time some of your team members were impacted due to Covid and you were also struggling to find a talent for the completion of voice over. Considering all these challenges, even then our deliverables did not get impacted.

VS

Vinay

Cloudtail

Thanks for all the translations delivered. We confirm we are happy with the job.

Thanks a lot for great work and easy collaboration.

AO

anna

TETRA PAK

We really like the stuff you created – with each theme having a unique look and feel while communicating a common branding. Your team was creative with colors and shapes to develop visually pleasing templates.

It is nice to work with a team like yours that’s responsive to our questions and feedback. Thanks for working with us.

SA

Solomon

Amazon

Was impressed with their expertise in Wix.

Thanks to Qquench Media Private Limited, the client successfully launched the Wix website. Stakeholders were happy with the updated website. The team met the client’s timeline requirements and managed the project well. They addressed all of the client’s requests and delivered quality designs.

CM

Chinmay

Senior Product Marketing Manager

OPTIVA

LET’S BUILD SOMETHING
THAT WORKS

Get in touch

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Global Learning, UX, and AI Automation Partner Operating across North America, Europe, Middle East and Asia

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CHECK OUTLATEST BLOGs

: Learning Needs Analysis—Diagnose Before You Design
June 5, 2026

Learning Needs Analysis—Diagnose Before You Design

Only 20% of organisations conduct a thorough needs analysis before designing training. Programmes designed without needs analysis have a 50% failure rate in meeting performance objectives. The needs analysis step costs a fraction of what it saves in avoided redesign, wasted delivery, and programmes that address the wrong problem entirely. The organisations that consistently produce…
Read More: Learning Needs Analysis—Diagnose Before You Design
: Immersive Learning—When VR and XR Are Worth the Investment
June 5, 2026

Immersive Learning—When VR and XR Are Worth the Investment

PwC’s landmark enterprise VR study found learners completed training 4x faster than classroom, felt 275% more confident applying skills, and experienced 3.75x stronger emotional connection to content. VR reaches cost parity with classroom training at 375 learners and becomes 52% cheaper at 3,000. 75% of Fortune 500 companies have now adopted VR for training. In…
Read More: Immersive Learning—When VR and XR Are Worth the Investment
: The CLO Agenda—Strategic Priorities for 2026
June 5, 2026

The CLO Agenda—Strategic Priorities for 2026

54% of CLOs name leadership development as a top priority in 2026. 28% identify AI technology adoption as a top learning priority. 63% of employers say skills gaps are the biggest barrier to transformation. 87% of L&D leaders feel under-equipped to meet their annual priorities. The CLO agenda in 2026 is shaped by the convergence…
Read More: The CLO Agenda—Strategic Priorities for 2026
: Diversity, Equity and Inclusion Training — What Works and What Doesn’t
June 5, 2026

Diversity, Equity and Inclusion Training — What Works and What Doesn’t

Diverse companies are 35% more likely to outperform industry peers. Inclusive teams make better decisions 87% of the time. Yet mandatory diversity training has shown no statistically significant positive impact on workplace diversity outcomes in most research, and some studies document increased bias following mandatory bias awareness training. The design gap between what most DEI…
Read More: Diversity, Equity and Inclusion Training — What Works and What Doesn’t

CHECK OUTLATEST BLOGs

Thought Leadership · Instructional Design

Learning Needs Analysis—Diagnose Before You Design

Only 20% of organisations conduct a thorough needs analysis before designing training. Programmes designed without needs analysis have a 50% failure rate in meeting performance objectives. The needs analysis step costs a fraction of what it saves in avoided redesign, wasted delivery, and programmes that address the wrong problem entirely. The organisations that consistently produce training that changes performance are those that invest in diagnosing the performance gap before prescribing the development solution, not those that start designing the moment a training request lands.

June 5, 2026

Thought Leadership · Immersive Learning

Immersive Learning—When VR and XR Are Worth the Investment

PwC's landmark enterprise VR study found learners completed training 4x faster than classroom, felt 275% more confident applying skills, and experienced 3.75x stronger emotional connection to content. VR reaches cost parity with classroom training at 375 learners and becomes 52% cheaper at 3,000. 75% of Fortune 500 companies have now adopted VR for training. In 2026, the question is no longer whether immersive learning works; the evidence shows it clearly does in the right use cases. The question is which use cases justify the investment and which do not.

June 5, 2026

Thought Leadership · CLO Strategy

The CLO Agenda—Strategic Priorities for 2026

54% of CLOs name leadership development as a top priority in 2026. 28% identify AI technology adoption as a top learning priority. 63% of employers say skills gaps are the biggest barrier to transformation. 87% of L&D leaders feel under-equipped to meet their annual priorities. The CLO agenda in 2026 is shaped by the convergence of three forces that have not previously coincided at this intensity: AI transformation requiring new workforce capabilities, persistent engagement decline requiring L&D to address the conditions that produce commitment, and C-suite expectation that L&D demonstrate strategic return rather than activity volume.

June 5, 2026

Thought Leadership · DEI

Diversity, Equity and Inclusion Training — What Works and What Doesn’t

Diverse companies are 35% more likely to outperform industry peers. Inclusive teams make better decisions 87% of the time. Yet mandatory diversity training has shown no statistically significant positive impact on workplace diversity outcomes in most research, and some studies document increased bias following mandatory bias awareness training. The design gap between what most DEI training delivers awareness, knowledge, compliance completion, and what produces measurable inclusion outcomes is among the most consequential in enterprise L&D, because getting it wrong does not just waste investment. In some cases, it actively produces the opposite of what it intends.

June 5, 2026

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