Tag: Behaviour-Change-Measurement
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Why Completion Rate Is the Most Misleading Metric in Enterprise L&D
Wells Fargo employees completed every required ethics training module. Completion data was perfect. The behaviour, millions of fraudulent accounts opened…
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Measuring Behaviour Change: The Metrics L&D Should Be Reporting to the Board
If your board asks whether the training is working and your answer is a completion rate, you have not answered…