Amazon
Blossom Academy
Blue Cross and Blue Shield
Cigna
Corporate Gurukul
Deloitte
Frontizo
Godrej
KPMG
Medecro Ai
Prione
Qatar Airways
Staples
Tetra Pak
Twinleaves
Uniphore
Vistaprint
Walmart
World Health Organization (WHO)
Xerox
Appario
Clicktech
Sheng Li Tel
Karma Experience
Made Easy
MENIIT
NEXT IAS
Optiva
Technowizard

What this

This diagnostic examines whether a platform fits how work is actually performed.

It focuses on the gap between:

How the platform expects people to work

And how work truly happens day to day

The goal is to identify

adoption friction before it becomes normalized

The diagnostic evaluates the platform across critical adoption dimensions: 

Workflow alignment

Does the platform support real workflows or force unnatural work patterns?

Is information structured in
a way that supports fast, confident decisions?

Does the platform simplify work or add mental effort during use?

Can the platform be
used easily on busy or
high-risk days?

Is the platform usable across roles, abilities, and environments?

How the

diagnostic fits
into larger initiatives

This diagnostic can stand alone or support:

Platform redesign initiatives


UX and information architecture improvements

Change and adoption strategies


Broader digital transformation programs

It creates clarity before additional investment